The following conditions shall apply to all sales of Ratel Genève products which the Customer may order from CRG WATCHES SARL
Chemin Attenville
33-1218 Geneva
Ratel Genève may modify the General Conditions of Sale in its sole discretion. The General Conditions of Sale applicable to any order placed by the Website are those that are in force at the time of placing the order.
Ratel Genève may modify the General Conditions of Sale in its sole discretion. The General Conditions of Sale applicable to any order placed by the Website are those that are in force at the time of placing the order.


Only adults are allowed to place orders on our site. They must also have a delivery address in European countries. For minors, one of the parents or guardian must place an order on their behalf and thus approve the present General Conditions of Sale. Any order placed in violation of this clause will be canceled. You represent and warrant that you are a bona fide Customer and end user and that you will not deliver, sell or otherwise distribute Ratel products, or purchase Ratel Genève products for commercial purposes or for any commercial purpose.


All orders placed are subject to availability. Ratel Genève reserves the right to modify the assortment of articles offered on the Website.
To place an order, you will need to register, and create your account online. To register, you will need to provide valid and up-to-date personal information such as your first and last name, phone number and e-mail address.
Once you have registered your account on the Website, you will receive an e-mail that will allow you to access your account on the Website and create a permanent login to your account and a password past. The secrecy and security of your password, as well as access to your account. Ratel Genève shall not be held liable for any fraudulent use of your account as a result of third-party access and use of your password and login to your account.
After having fully verified your order, please first validate the General Conditions of Sale by ticking the box beside the mention “I have read and I accept the general conditions of sale”. By sending an order, you submit to Ratel Genève an offer to purchase the products placed in your “Basket”. Ratel Genève reserves the right to refuse, cancel and cancel orders at any time for legitimate reasons. For example, Ratel Genève may refuse, cancel or cancel your order in the event of an ongoing dispute concerning the payment of a previous order or in case of suspicion of attempted fraud or any other kind of violation of these General Conditions of Sale.


All prices shown on the product pages of the Website are indicated in dollars, VAT included, excluding shipping costs and all other taxes. The applicable currency will be updated based on the destination of the shipment after you have provided us with the shipping address.
Ratel Genève reserves the right to change prices and delivery charges at any time without prior notice. The price of a product and the delivery costs displayed on the Website, at the time you receive a Confirmation of Order, will be assumed by Ratel Geneva. All descriptions and information concerning the weight of the precious materials and the number of stones and carats are given as an indication and may vary slightly.
Shipping costs are not indicated on the product pages but will be added to the product price after you have chosen your delivery options. Shipping fees and applicable VAT will be displayed on your order page before you are asked to confirm. Delivery charges are described, where applicable, in the shipping policy indicated below. Please note that VAT will vary depending on where the products are shipped.
The actual VAT linked to your purchase will be calculated at the time your order is to be shipped, when you will receive an Order Confirmation. Please note that changes made to the legislation in force between the date of placing your order and the date of receipt of an Order Confirmation may result in changes in the sales tax related to your purchase.


If you are a Customer residing in the European Union or the European Economic Area, you have the right to withdraw from this Contract within 14 days without justification. The withdrawal period expires after 14 days from receipt by you, or a third party (other than the carrier) indicated by you, of the goods.
To exercise this right of withdrawal, contact our Customer Service (phone number and e-mail address indicated on our Website), to obtain a return number that we will confirm. Otherwise, you must inform us of your decision to withdraw from this contract by an unequivocal declaration by a letter sent by post or by e-mail.
If you withdraw from this contract, we will refund all payments received, including delivery charges, as soon as possible. We will make this refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; In all cases, you will not have to pay any costs resulting from such a refund. Please provide a copy of a SWIFT message of the initial transfer in case of payment by bank transfer so that we can refund you to the same bank account. We may refuse reimbursement pending receipt of the goods or receipt of proof that you have returned the goods, whichever comes first.
You will return the goods to us or we will deliver them as soon as possible and in any case no later than 14 days after you have informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
The Customer shall be held responsible for any reduction in the value of the product if the deterioration has been caused by improper use. In order to “establish the nature, characteristics and proper functioning of the product”, the customer must only handle and inspect it in a manner that would also be permitted in the store. As a result, if the product is damaged or destroyed, Ratel Genève will deduct the cost of refurbishing or replacing the refund amount.


Purchased Products must be returned to the following address: CRG WATCHES SARL
Chemin Attenville
33-1218 Geneva

Contact Customer Service to inform us of your decision to withdraw.

Provide the necessary information on the return form provided in the box or on the original packaging and sign it, Attach the completed return form with the product, all its accessories, the product manual, the Certificate of Authenticity and the International Guarantee, as the case may be, and all other documents, in the original box and packaging of the product. product, – Seal the packaging and affix the prepaid return label,
– Remind Customer Service to schedule an appointment for pickup by FedEx,
– The parcel will be removed by Fedex and returned to our warehouse.
On receipt of returned goods, Ratel Genève will verify that the returned product complies with these General Conditions of Sale.


The Ratel Genève Products must be returned new and unused. Please also return the original box and packaging with all protective materials and labels in place, as well as the labels and stickers attached to the products. In case of return of incomplete or deteriorated product Ratel Genève reserves the right to retain the corresponding value of the refund made to the Customer, or to refuse the products returned by the Recipient.
All returns will be subject to a rigorous quality control by Ratel Genève to ensure that the returned products comply with our quality requirements. If the returned product meets the quality control standards, Ratel Genève will proceed to the refund or exchange, as the case may be.